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Using virtual reality to train staff, pass on know-how

By April 2, 2018September 16th, 20202 Comments

Cross-posted from KC Employee News

Virtual reality is not just for gamers! King County is using HoloLens technology to capture work processes, take advantage of institutional knowledge and enhance staff training using Mixed and Virtual Reality.

In a pilot project with Microsoft and Taqtile, King County’s Departments of Information Technology and Natural Resources and Parks captured work processes for wastewater utility workers, including operations checklists, and made the “stories” editable to allow updates to be made as things change – without the need for a team of technical developers.

Capturing the knowledge of employees who have years of experience will help King County prepare for the passing of institutional knowledge as veteran county employees retire. The editable content will also help make Lean process improvements, as process steps can be changed by users as improvements are implemented. Click the video below to learn more.